30 days, no questions.

Every purchase comes with a 30-day full money-back guarantee. Whether you bought a single pack, the Full Bundle, or the Extended license — same policy.

If you're not satisfied for any reason, email hello@roundicons.com within 30 days of purchase and we'll refund the full amount.

No survey, no forms, no "are you sure?" interstitial — we believe in the catalog enough that we trust your judgement.

Send a one-line email to hello@roundicons.com with your order number (visible in your account dashboard or in the receipt email).

What to write — literally just: "Please refund order #12345." That's enough. You don't need to justify it.

What happens next: we confirm receipt within one business day (usually within a few hours during studio hours) and process the refund through Paddle, our payment processor.

When the money returns: typically 5–10 business days depending on your bank's processing time. PayPal refunds are usually faster (1–3 business days). Card-issuer holds may add a few days for some banks in EMEA + APAC regions.

The full amount you paid, in the currency you paid. Includes VAT/GST/Sales Tax — those are returned to the tax authority by Paddle and back to you in full.

Exchange rate movements between purchase and refund are not adjusted for — Paddle refunds the original transaction in the original currency.

If you used a Roundicons coupon code, the discount is preserved (you're refunded the actual amount paid, not the list price).

Refund = license cancellation. After a refund is issued, the Roundicons license is void and continued use of the icons requires a new purchase.

Practically: we don't have a way to remotely "unlicense" icons you've already downloaded and we don't try. We trust customers to act in good faith. But the legal position is clear — refunded purchase = no license.

If you've already shipped work using the icons before requesting the refund, please email hello@roundicons.com and we'll work out a fair resolution (partial refund, license retention, etc).

We don't offer refunds beyond 30 days from purchase as a default — but we WILL help you find a use for the icons.

If you bought the wrong tier (e.g., need to upgrade from Standard to Extended), email us and we'll prorate the upgrade.

If a pack updates substantially in a way that breaks how you were using it (e.g., we deprecate a style), we credit your account toward something else.

For genuine billing errors (double charge, charged for a pack you didn't buy, wrong amount due to a coupon bug) — full refund regardless of how much time has passed. These are bugs on our side and we own them.

Bulk-downloaded everything then asked for a refund: still refunded. We trust you. (We also see the download log, so don't fib about why — just say "the catalog didn't fit my project" and we'll handle it.)

Already used the icons in published work: still refunded within the 30-day window. The icons are out in the world; we refund the purchase. Use the email path above for transparency about scope.

Multiple refunds across multiple orders: we'll process them but may decline future business if it becomes a pattern (more than ~2 refunds from the same email).

Chargeback filed before contacting us: the one exception. If a chargeback is opened with the bank without first emailing us, we'll defend the dispute with Paddle and reserve the right to decline future business. Always email first — we're faster and more flexible than the card-network dispute process.

Currency conversion losses: we refund the exact amount you paid in the original currency. If your bank converts at a worse rate on the way back than they did at purchase, we can't reimburse the difference.

If you're on the optional $49/year renewal and forgot to cancel before the renewal date, we'll refund a renewal charge within 30 days of it being placed — no questions asked.

To cancel a renewal before the next billing date, manage it in your account dashboard or email hello@roundicons.com.

Cancelling a renewal does not refund prior renewals or affect previously-downloaded icons — those stay yours forever.

EU consumers have a 14-day statutory right of withdrawal on digital goods. Our 30-day policy is more generous; both apply concurrently. For EU customers, the 14-day right of withdrawal terminates only AFTER you download the icons — our 30-day window starts at purchase regardless of download. You're always covered by the more generous of the two.

Email hello@roundicons.com · Studio hours Sunday–Thursday 9am–6pm EET (UTC+2). Outside hours, expect a reply by 10am EET on the next business day.