Frequently Asked Questions

Get the answers to the most common questions

Question Answer iconFrequently asked questions and help

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About the product

  • How often do you release new icons

    We are releasing new icons monthly, the amount varies but not less than 500 icons per month. Our plan is to increase the number of icons we have by 10,000 icons every year.

    We are a big team of designers each working on a different type in the same time so expect a lot more icons every month.

  • Who is behind all these icons?

    All icons have been designed by an international team of designers located in various places around the globe. Currently our team consists of 9 creative minds each responsible for a specific part of the product. We are specialised in stock & custom icon design. For custom icon design don’t hesitate to Contact us.

  • What is Round Icons Regular Access?

    The regular access is the best way to get our icons it will give you access to all our icons at  a very reduced price. We understand that most of our customers are web designers, coders or graphic designers so usage of the icons is not limited to a single product but you can keep reusing them in all your future products and since products and designs vary so we provided all styles of icons you could ever need. You will be granted a Standard usage license using this type of access

All access subscription

  • The Access fees

    To get an access pass you will be requested to pay an initial one-time fee that is covering the pricing of our existing icons. This fee is different according to what type of access you will choose:

    Regular $100 registration fee + $45  yearly renewal (can be canceled anytime you wish)

    Extended $200 registration fee + $99  yearly renewal (can be canceled anytime you wish)

    Enterprise $1339 One time fee and lifetime updates to all our products.

  • Regular Access VS Extended Access

    The regular access is almost the same as the extended the difference:

    Regular access grants you a Standard License ( 2000 icons limit to use per project – 5 Ownership license )

    Extended access grants you an Extended License ( Unlimited icons usage per project –  6-25 Ownership license )

    In both, you will receive our new released icons as long as your membership is active and you get to keep all the icons you downloaded during your membership even after it expires.

  • What are all access subscriptions

    With an all-access subscription, you will be able to download all our existing icons and future icon sets that we will be released as long as you have a valid subscription.

Custom icons design

  • What is the process of custom icon design?

    We are pretty confident that we can make the icons you need in the exact style that you want and would fit your brand.

    Regarding the process, we require 3 business days to develop the style and come up with the first batch of icons (usually 5 icons) then present it to you so you can check the quality and the style. From this point after your approval, we continue on the designs which would take another x business days depending on a number of icons to provide you with the final version.

    During the time we are designing you can always make reviews and changes, all we care about is that the icons we deliver are top quality and that our customers are happy with the work we do. We will need a list of the icons you need to be designed!

    Cost is decided based on: 

    • The number of icons you need
    • The Style of the icons
    • The time limit

     

  • Do you design custom icons?

    Oh yeah! We love designing custom icons and we accept jobs like this all the time. Icons are premium quality and will make your business stand out of the competition. Read more about our custom icons

Digital Product Delivery

  • I am having troubles downloading an icon set ?

    Please use your browser to download from our website. Using download managers may affect the package and the zip files may not be read correctly. So, if you are using a download manager, you will, most probably, get the impression of a broken download. Our downloads should work in all modern browsers. However, if for some reason you are unable to download a file from our site please contact us, and we’ll make sure to fix that and send you the files as soon as possible.

  • How can I know about the new released icons?

    You can find a log of icon sets updates in the header of each of the sets pages and you will receive notification e-mails once an update is released.

  • How the Icons are delivered?

    When you purchase the product you will receive an e-mail with your purchase details, this e-mail contains a link to a direct download where you can download all the purchased good for an unlimited time.
    Digital Product delivery is done through our partners at getdpd.com and all purchase are saved on records so you can receive updates, new icons or support.

Icons ownership and license

  • If I purchase an icons set, do I own it forever?

    Yes, once you’ve purchased a set or the full bundle it is yours to use for an unlimited amount of time. You do not need to pay any additional fees to use these icons or to receive the free icons updates.
    The only instance in which you do need to pay more is if you need to upgrade to an extended license Check here.

  • What is the Standard License?

    The standard license grants you:

    – 5 users license within your organization.
    – All icon sets are Royalty Free.
    – You can use the royalty-free icons for any personal or commercial project including web design, software, application, advertising, film, video, computer game, gui design, illustration, for yourself or for your clients, without having to pay additional licensing fees.
    – Use the premium icons in the templates that you create and resell.
    – You can use the icons for an unlimited number of projects.
    – There is no limit of users or visitors for your projects.
    – It is possible to modify the icons in shape, color or size.
    – If icons are used in mass commercial products (such as web templates, Themes..etc) roundicons.com must be credited as the creator of the icons.

    You are only limited in 2 ways:

    – No more than 2000 icons per project/website/application.
    – No more than 5 users (developers/designers) in your organisation can use it.

  • Do I need to credit Roundicons.com, when using your icons?

    No attribution is required, but we will be happy if you do so.
    If you are using the icons in our themes or designs this actually adds value to it as the users are getting the icons as part of the design and saving money by that so it is a great plus to actually mention roundicons.com

  • Can I redistribute the icons?

    No. Reselling, redistributing, sub-licensing, renting or allowing anyone else to use the icons is strictly prohibited. Icons can be sold as part of a project that you are selling or getting paid for.

  • What about future updates?

    Yes, you will receive free updates of the icon sets you have purchased. However, to keep receiving new icon packs you will have to have a subscription to one of our passes

  • How to get the Extended License?

    The Extended license is required if you need to use over 2000 icons in a single project. If you need to purchase it you can contact us and we’ll give you all the details you need to make the purchase. This license grants you an unlimited amount of icons per project by 25 designers/coders in your organization.

  • How long can I keep the icons?

    Once purchased, the icons are yours forever. And since they are royalty free you can use them in an infinite amount of projects without any restrictions. Also you will keep receiving new icons through our free lifetime update system and all new icons are yours to keep without paying any extra fees.

Icons usage policy

  • Can I use icons in Items for Resale?

    yes, you can use an icon in items for resale (such as t-shirts, phone cases, stickers, mugs). But you cannot redistribute the Original Source files of the icons (Ai and PSD).

  • Can I use the icons in my template to sell in ThemeForest or to a client?

    Yes, you may purchase the icons and use them for the templates. Please note that clients should get the icons included in the theme, or the design you made but not the whole collection.
    You may keep and reuse the icons for an unlimited amount of projects.

  • Can I use the icons in my commercial projects?

    Yes. All premium icons are royalty-free, which means you can use them on your personal and commercial projects. That includes commercial templates/themes for resell, too. If you have doubts regarding the terms of usage, you can always contact us via e-mail or our live support. For purchasing an Extended license you can check out our licensing page.

Purchasing and Security

  • Will I get an invoice after the purchase?

    Yes, you will get an invoice (PDF). You can also enter your personal or business data, to be on the invoice. Just contact us if you need to customise the invoice.

  • Is a refund possible?

    Yes, you may ask for a full refund if you didn’t like our icons or found them unsuitable for your use within the first 30 days of your purchase, just feel free to contact us and we will send you the money back. You cannot ask for a refund after downloading the icons since this is a Digital product and we have no control over it once downloaded.

  • I accidentally purchased the same icon set twice and would like a refund

    We have everything on record and we would like to make your experience using our website as pleasant as possible so just let us know and attach in your e-mail the purchase ID for both of your purchase and w’ll handle the rest.

  • I purchased an icons set but it didn’t download properly, what can I do?

    If your icon did not appear to download, you may try again and download multiple times. By paying for the set once, you purchased the rights to use it whenever you want. To download again, all you need to do is to find the e-mail you received after your purchase and click the button “View My Purchase” and you will be sent to the download page…yes it is that easy. You can always access your purchased icon packs from your account on the website. This is why we require you to register an account.

  • Is the purchase process really secure?

    Yes, your financial security is our highest priority. The payment transfer is going through either PayPal’s secured and encrypted connection or 2Checkout Payment getaway if you decide to purchase using a credit card. Products are hosted and delivered to you using a digital delivery system called getdpd.com, this service allows you to receive our constant updates and to get access to your files anytime you need. No credit card or bank details are given to us.

  • Can I buy a single icon?

    You can buy a single icon. Single icons are sold on our store at Iconfinder website you can check it here: Round Icons Profile
    There you can buy a single set or a single icon.

  • How can I purchase the icons?

    All icons can be purchased over PayPal, the world leading online payment processor or 2 Checkout Payment Gateway, which allows you to pay with your favorite credit or debit card like Mastercard, Visa, American Express, or even a traditional bank transfer. A PayPal account is NOT necessary to make the purchase. Just click on “Pay with a credit or debit card” under the login fields on our PayPal checkout page.
    If you need detailed assistance with the payment, please feel free to contact us. You will need to register an account on our website during the purchase process, you can access your icons from there or from the e-mail that you will receive.

Didn’t find the answer to your question?

Don’t worry just send us an email and we’ll answer you as soon as possible

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